Privacy Policy
Pole Position Car Care (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our mobile car valeting and detailing services.
1. Information We Collect
We may collect the following personal information when you contact us, book our services, or interact with our website or social media:
• Personal Identifiable Information (PII): Full name, address, phone number, email address.
• Vehicle Information: Make, model, license plate number, vehicle condition, and specific services requested.
• Communication Data: Emails, text messages, or other communication records related to inquiries, feedback, or bookings.
• Location Data: GPS or address information necessary to provide mobile services at your preferred location.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
• To Provide Services: To process bookings, perform car valeting and detailing services, and communicate with you regarding the service.
• To Process Payments: To manage billing, invoicing and receipts.
• Customer Support: To address your questions, respond to requests, and provide after-service care.
• Marketing and Promotions: With your consent, we may use your contact information to send you special offers, updates, or promotions related to our services. You can opt out at any time.
• Legal Compliance: To comply with legal obligations and respond to lawful requests from authorities.
3. How We Protect Your Information
We take appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:
• Secure storage of your information using encryption and firewall protection.
• Limited access to personal data to employees or service providers who require it for specific tasks.
• Regular review and updates to our security practices.
While we strive to protect your personal data, no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security, but we commit to using the best practices to safeguard your data.
4. Sharing Your Information
We may share your personal information with third parties only in the following situations:
• Legal Requirements: If required by law or in response to legal processes, we may disclose your information to regulatory bodies or law enforcement.
• Business Transfers: In the event of a merger, sale, or acquisition of the company, your information may be transferred as part of the business assets.
We do not sell or rent your personal information to third parties for marketing purposes.
5. Your Rights
You have the right to:
• Access and Update Your Information: Request access to the personal information we hold about you and correct any inaccurate details.
• Opt-Out of Marketing Communications: If you no longer wish to receive marketing messages, you can opt out at any time by contacting us.
• Delete Your Data: Request the deletion of your personal information unless it is required for legal or operational purposes.
• Restrict or Object to Data Processing: You can request restrictions on the processing of your personal data under certain circumstances.
To exercise these rights, please contact us at polepositioncarcare@hotmail.com.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. After this period, your data will be securely deleted or anonymised.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website with the updated effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Pole Position Car Care
07713159031
polepositioncarcare@hotmail.com
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.